FAQ
How do I get in touch? Please email us at retrolandoriginals@gmail.com and we will respond within 24-48 hours, during business hours.
When will my order ship? We ship out between 2-7 business days from when the order was placed.
When will I receive my order? We will provide you tracking with USPS on your item, so you will know when to expect your item(s).
How much does shipping cost? Shipping is different depending on the item, please refer to that product’s listing at checkout for the shipping amount for your region.
How can I change or cancel my order? Please email us at retrolandoriginals@gmail.com within 24 hours of placing your order and we will address any issues. We cannot guarantee that we can make changes or cancel though, so it’s imperative you email as soon as possible.
What if my package is lost or stolen? Once the package leaves our premises, the item is in the hands of the mail service selected and you would have to address shipping/delivery issues with them. Please double check that you enter the correct address at checkout, as we are not responsible if you give us an incorrect address.
How should I care for my garment? We always recommend hand wash or using the hand wash/delicate cycle on your machine. While we always suggest to line/hang dry, if that’s not plausible, we suggest a low heat on the dryer setting.
Where do you make your handmade clothing? We make our clothing in-house within a studio space in Texas.
Where do you source your vintage clothing? We find items from all over the US.
What currency is used? We use USD currency.
What payment is accepted? Credit card/Paypal
What if I made an error with my order? Please reach out to us within a timely manner, preferably 24 hours from placing your order and we will address. Once the order ships, we cannot address any issues.
What is your return policy? We do accept returns. Please visit our Returns & Exchange Policy page for further detail.
What if I want an out of stock [handmade] item? Please message us at our email and let us know what you are looking for. We can then further discuss if we plan to make more or if a custom order is possible.
Do you ship internationally? Yes, we do to select countries. We are not responsible for any custom fees, taxes, or issues. Please contact your customs office for amount or issues.
Do you take custom orders? Yes, we consider all custom orders, please reach out via email or Instagram so we can discuss further.
Do you offer repairs? If you are needing a repair, you are welcome to reach out to us to discuss. Buyer would be responsible for cost of shipping to and from our facility, as well as cost of repair, which would be quoted after we analyze the amount of work needed.
How do I find my size? Please refer to the size guide page. If you still need help, please reach out to us. Please include your chest, waist, and hip measurement and we’ll do our best to assist you.
Where do you source your fabrics? We source our fabrics from a variety of places. They are all 100% secondhand textiles, with a majority being 30+ years old. We wash and sanitize all fabrics that enter our facility. We use mainly 100% cotton and cotton-poly blend fabrics. If you have concerns about secondhand fabrics, potentially sensitivity or skin issues, please consult your doctor or care team before proceeding with an order.
What should my expectations be for garments made with vintage fabrics? It's important to understand with vintage fabrics that age and wear are a factor, and there may be minor imperfections in the fabric. We believe this adds to the charm of using and wearing 30+ year old textiles. We do however aim to use as near-perfect fabric, as we are able.
Why was my order cancelled? If Shopify flags your order as risky, we as a business are encouraged to comply with their recommendation and cancel any potentially fraudulent orders to protect our business. To avoid your order from being flagged, please make a strong attempt to use the same shipping address as your billing address.
What if I want to use a third-party shipper for my order? While we do not have direct ties with any third-party shipping services, if you as the customer wish to use those services, please note we are not affiliated nor liable for their behalf. If your order appears to use one of the Portland, Delaware, or other warehouses known for providing this service, we may require extra written communication and confirmation to ensure the customer did in fact place the order and to protect our business. We reserve the right to cancel any orders that may be or appear to be involved in suspicious or potentially fraudulent activity.